Refund policy

Returns

You have 30 days from the day your order is delivered to request a return — not from the day you ordered.

To be eligible, the item must be unused, in its original packaging, and in the condition you received it.

To start a return, contact us with your order number and the reason. We'll reply within 2 business days with instructions. Please don't send anything back before we confirm — packages returned without approval can't be refunded.

If Something Is Wrong With Your Order

Damaged, defective, or not what you ordered — that one is on us. Reach out within 7 days of delivery with a photo of the item and its packaging, and choose a replacement or a full refund.

  • Items under $30 USD — no return needed. Sending a lower-value item back costs more than the item is worth, so we don't ask you to. Keep it.
  • Items $30 USD and over — we may ask for the item back first, and we pay the return shipping. We'll send you a prepaid arrangement or reimburse the cost.

If You Changed Your Mind

You can still return it within the 30-day window, at any price. Two conditions:

  • The item comes back to us before we issue the refund. We'll send you the return address once we approve the request.
  • You pay the return shipping, and you arrange it yourself. We don't provide a return label.

To be clear: the no-return rule above applies to faulty orders only. It does not apply to a change of mind, whatever the item cost.

Cancellations

You can cancel for a full refund within 24 hours of ordering. After that your order is already with our production partner and we can't pull it back — but you can still return it once it arrives.

What We Can't Accept

  • Custom or personalized items
  • Items requested more than 30 days after delivery
  • Items showing use, wear, or pet hair
  • Sale items marked final

Refunds

Once we approve your return, we refund to your original payment method within 5 business days. Your bank may take another 5 to 10 business days to post it, which is out of our hands.

Refunds are issued in US dollars. If you paid in another currency, the amount you receive may differ slightly from what you paid due to exchange rate changes between the day you paid and the day we refund.

Exchanges

The fastest way is to return the original for a refund and place a new order for what you want instead.

Questions

Anything we didn't cover here — just ask. We answer within 2 business days.